All payments are taken at the time of reservation. Cancellation is a clear 72 hours' notice for a refund less 10%. Bookings cancelled after 72 hours' notice are non-refundable. Bookings of more than 2 rooms are classified as group bookings and cancellation policies may vary - please check with the hotel
If you book via a 3rd party site i.e. Booking.com, Laterooms, Hotels.com your booking is non refundable, non transferrable and we cannot guarantee a specific room.
Please note your personal information is used solely for processing your reservation. You will receive a confirmation email, receipt after check out and one follow up email regarding your stay. No marketing emails are sent from The Mercer Collection. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have suitable electronic and managerial procedures to safeguard and secure your information. All reservation data is stored in a password protected, PCI compliant reservation system.