Direct bookings offer the best room rates, cancellation terms and a choice of rooms. Reservations staff at The Mercer Collection know every room and building inside out so can offer you the best advice on which room to opt for. We can also talk through specific requests i.e. if you require a low floor, prefer a walk-in shower, want to make sure your room doesn't have a sloped ceiling or any number of other requests! Just have questions and not ready to book? Why not use our chat facility below on the website or you are also welcome to phone 02392 009009.

With any room booked on a 3rd party site i.e. , Expedia,, Laterooms.or Agoda there is no room choice. Using one of these sites also means the booking is non refundable and non modifiable. 

Call us on 02392 009009, email us here 

​Still not convinced - see this recent article from the BBC on misleading booking sites. 

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